FAQs for Providers

Frequently Asked Questions About CCAP for Providers 

Q: When can billing questions be answered? 

A: First call the State DHS automated phone system (1-800-804-3833) to check on payment information such as mailing date and amount. Then call CCRS at 1(800) 325-5515 or (217) 333-3252 for additional information. 

Q: How long does it take to get a payment from Springfield? 

A: 2 weeks to 30 days. 

Q: Can I have the state automatically take taxes out of my monthly checks? 

A: No. 

Q: Why was there money taken out of my check as a provider? 

A: Each parent is assigned a ‘copayment’ that they are responsible for paying to the provider. This amount is automatically deducted from the providers check before the check is issued. In addition, if the provider is part of the SEIU union, dues will be deducted from their payment. 

Q: Can I charge the parent more than what the state will pay? 

A: A provider can charge the parent the same amount as they charge their private pay clients – however the state will only pay the maximum amount set by the state. If a provider charges more than the state amount the provider will need to contract with the parent to make up the difference. 

Q: What is the difference between FT and PT care? 

A: Providers are paid different daily rates according to the amount of hours the child is in child care. 

  • FT – full time – a parents’ child care need is for 5 or more hours a day up to 12 hours per day. 
  • PT – part time – a parents’ child care need is for less than 5 hours a day. 

Q: What day will my check arrive? 

A: Two weeks to 30 days after the CCRS Specialist receives and enters the billing into the system. 

Q: Can I have my check direct deposited into my account? 

A: Yes! Most people can. Contact Direct Deposit at 1-217-557-0930 for more information. 

Q: Can you explain the Billing Process: 

A: The billing cycle follows these steps 

  • Certificates are printed and mailed from Springfield DHS offices between the 15th and 25th of the month. 
  • Provider fills out the certificate through the last day of service for the month and mails it to CCRS at the first day of the next month. 
  • CCRS Specialist receives billing certificate – has 3 days to enter it in the system 
  • The system transfers information to a voucher unit in Springfield – about 2 days 
  • The voucher unit reviews information and confirms information. 
  • The voucher unit transfers the information to the Comptroller’s office 

The comptroller’s office prints the check and mails it out in 2 weeks to 30 days. 

Call (800) 804-3833 for more payment information.